Effective Date: September 3, 2026

Vie Village, LLC (“Vie Village,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, https://www.vievillage.com/, contact us, submit an inquiry, request information, schedule a tour or appointment, or otherwise communicate with Vie Village.

  1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone or mobile phone number
  • Mailing address
  • Information submitted through contact, inquiry, scheduling, or other forms on our website
  • Information you provide when communicating with us by telephone, email, text message, or other methods
  • Other information you choose to provide when requesting information about Vie Village or our services

We may also automatically collect certain non-personally identifiable information when you visit our website, such as your browser type, operating system, IP address, referring website, pages visited, and general information about how you use our website.

  1. How We Use Your Information

Vie Village may use personal information to:

  • Respond to questions, inquiries, and requests for information
  • Communicate with prospective residents, residents, family members, representatives, and other individuals who contact us
  • Schedule and manage tours, appointments, and other interactions
  • Provide information about Vie Village, our communities, services, and availability
  • Send administrative and service-related communications
  • Send text messages when you have provided appropriate consent to receive SMS communications
  • Send marketing, promotional, or informational communications when permitted and when you have provided any consent required by applicable law
  • Improve our website, services, and communications
  • Maintain business records
  • Protect the security and integrity of our website and systems
  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the safety, rights, property, and interests of Vie Village and others

Vie Village employees, agents, contractors, and service providers who have access to personal information are expected to protect that information and use it only for legitimate business purposes.

  1. SMS and Text Messaging Privacy

If you provide your mobile telephone number and affirmatively consent to receive SMS messages from Vie Village, we may use your telephone number to send text messages consistent with the consent you provided.

These messages may include appointment reminders and confirmations, follow-up messages regarding inquiries or tours, responses to questions or requests for information, administrative communications, and other informational or customer care communications. Promotional or informational messages may also be sent when applicable and where permitted by law.

Information collected as part of the SMS consent process, including telephone numbers and SMS opt-in information, will not be shared with third parties for their own marketing purposes.

Message and data rates may apply. Message frequency may vary.

You may opt out of SMS messages at any time by replying STOP to any text message from Vie Village. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Vie Village.

  1. Information Sharing

Vie Village does not sell or rent your personal information.

We may share personal information with employees, contractors, service providers, technology providers, and other business partners when reasonably necessary to operate our business, provide services, respond to inquiries, maintain our website and systems, or perform other legitimate business functions.

We may also disclose information when required or permitted by law, including in response to legal process, governmental requests, or to protect the rights, safety, property, or security of Vie Village, our residents, website visitors, or others.

We do not share telephone numbers or SMS consent information with third parties for their own marketing purposes.

  1. Aggregate and Non-Personal Information

We may collect and use aggregated or otherwise non-personally identifiable information about website visitors and website usage. This information may be used to understand how visitors use our website, improve our website and services, analyze trends, and improve our communications.

Aggregated information that does not identify an individual may be shared with service providers, business partners, or other third parties.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, understand website usage, improve functionality, and enhance the user experience.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the website.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Vie Village is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

  1. Security

Vie Village takes reasonable administrative, technical, and organizational measures to help protect personal information under our control from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through our website.

  1. Children’s Privacy

Our website is not directed to children under 13, and Vie Village does not knowingly collect personal information from children under 13 through our website.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

  1. Your Choices and Opt-Out Rights

You may choose not to provide certain personal information. However, doing so may prevent us from responding to certain inquiries or providing requested services.

You may also request that we stop sending certain marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly.

For SMS communications, you may opt out at any time by replying STOP. You may reply HELP for assistance.

Opting out of marketing communications does not necessarily prevent us from sending important administrative or service-related communications when permitted by law.

  1. Changes to This Privacy Policy

Vie Village may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page and update the effective or revised date.

Your continued use of the website following the posting of changes indicates your acknowledgment of the updated Privacy Policy.

  1. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or the way Vie Village handles personal information, you may contact us through our website:

https://www.vievillage.com/contact/

You may also contact Vie Village by telephone at (703) 651-2140 or by email at info@vievillage.com.

Vie Village, LLC
(703) 651-2140
info@vievillage.com
https://www.vievillage.com/

© 2026 Vie Village, LLC. All rights reserved.